FAQs

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FAQs

FREQUENTLY ASKED
QUESTIONS

Are your flights operated by licensed aircraft and certified pilots?

Yes. All flights arranged by Astraios Aviation are operated by fully licensed air carriers that meet international aviation standards. All pilots are certified, experienced, and regularly trained according to EASA or equivalent safety regulations.

Are there any flight restrictions due to weather or airspace closures?

Yes, flight operations are always subject to weather conditions and controlled airspace regulations. In case of severe weather or temporary restrictions, we will proactively suggest alternatives or rebookings.

What is not allowed on board private flights?

For safety and legal compliance, the following items are prohibited or restricted:

– Dangerous goods (e.g., flammable liquids, explosives, corrosive substances)
– Unauthorized weapons or firearms (unless declared and approved)
– Electronic devices that cannot be switched to flight mode
– Laser pointers, drones (without prior declaration), or jamming devices
– Any behavior that disrupts flight crew operations or compromises onboard safety

The crew has full authority to enforce safety protocols, and all passengers must follow crew instructions at all times.

How far in advance should I book a flight?

We recommend booking at least 72 hours in advance for best aircraft availability. However, we also handle urgent requests and last-minute bookings – sometimes within just a few hours, depending on aircraft and crew availability.

What information do I need to provide to make a booking?

To confirm your flight, we require passenger names as per passport, preferred date and time, departure and destination locations, and any special requests (e.g. catering, ground transfers, pets, luggage). A signed agreement and payment are also needed before flight confirmation.

Can I cancel or reschedule my flight?

Yes, but cancellation and rescheduling policies vary depending on the operator and timing. We will always inform you of the conditions before booking and try to offer flexible solutions where possible.

Do you offer multi-leg or return flights?

Absolutely. We arrange one-way, round-trip, sightseeing, and complex multi-leg itineraries, including overnight waiting, day returns, or multiple destinations.

How much luggage can I bring?

Luggage capacity depends on the aircraft type. Light jets and helicopters have limited space, while midsize and heavy jets can accommodate larger volumes. We’ll advise you on what’s possible based on your group size and chosen aircraft.

Can I bring oversized or special items (e.g. golf bags, instruments)?

Yes, but these must be confirmed in advance. We can usually accommodate skis, golf bags, music equipment, and similar items with proper notification. If needed, we’ll recommend an aircraft with appropriate cargo space.

Are there baggage weight limits?

While private aviation is flexible, each aircraft has weight and balance restrictions. Our team will guide you to ensure your luggage meets safety and capacity limits.

Is my luggage handled securely?

Absolutely. All luggage is loaded directly at the aircraft under the supervision of ground staff. There’s no risk of lost baggage, and no baggage claims – everything travels with you.

Do I need to go through security like at commercial airports?

No. Private flights use VIP terminals or general aviation facilities, with simplified procedures. You avoid long lines, and security screening is discreet, fast, and handled privately.

How early do I need to arrive before my flight?

We recommend arriving 20–30 minutes before your scheduled departure. Some heliports may even allow shorter lead times. You will receive exact timing instructions based on your location and flight type.

Can I change the route or time on the day of the flight?

Changes are often possible, especially with flexible operators. We will do our best to accommodate same-day schedule changes or re-routing, depending on air traffic and aircraft availability.

Will someone meet me on arrival or help with transfers?

Yes, we offer full coordination of ground services. If desired, we can arrange luxury transfers, VIP meet & greet, or onward flights – ensuring a seamless door-to-door experience.

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